At Steel Plast Electric, quality and continuous improvement are the cornerstones of our business philosophy. Meeting and exceeding our customers' expectations is our foremost priority, a commitment that has earned us the trust and confidence of our valued clients. Our dedication to quality has not only defined our reputation but also provided us with a distinct competitive edge in the industry.

Our commitment to quality is underscored by our ISO 9001 Quality Assurance System Certification, which sets us apart in several key areas:

• A well-defined and documented system includes a Quality System Manual, Standard Operating Procedures (SOPs), Work Instructions, Quality Assurance Plans, Material and Work Specifications, Design Guidelines, and a comprehensive Traceability System.

• A robust vendor development and approval process to ensure high-quality inputs.

• A systematic approach to scrutinizing customer requirements and integrating them into our product development through effective internal communication.

• A thorough inspection of all incoming materials to ensure they meet our stringent quality standards.

• Continuous process checks around the clock at defined points and frequencies to maintain product consistency and quality.

• Comprehensive testing of every product before it leaves our premises, ensuring 100% compliance with quality standards.

• A well-established customer interface to enhance communication and support.

Steel Plast Electric is committed to consistently exceeding customer expectations and being the leading choice for steel and power cable manufacturing in Egypt.

Customer Service

At Steel Plast Electric, our philosophy revolves around a deep commitment to customer satisfaction. We believe in fostering strong, mutually beneficial relationships with our customers and strive to create value at every interaction.

We have established effective communication channels to continuously gather updates and feedback on our customers' needs and concerns. This feedback is instrumental in driving continuous improvement and innovation in our products and services. Our customer-centric approach goes beyond just providing high-quality products; it extends to a comprehensive range of before and after-sales services, including:

• Expert engineering services to assist in selecting the most suitable product for the end user's requirements.

• Customized product design and development to meet specific client needs.

• Comprehensive customer support to help clients understand product specifications, intricacies, and performance levels.

• Flexible payment terms and conditions tailored to suit the unique needs of individual customers.